Article 1: Why doesn’t TrustID send email links directly to applicants?
Explanation
TrustID works as a service provider for other organisations. The organisation you apply to controls applicant communication, including email invitations.
Key points
TrustID processes identity checks.
The applying organisation owns the applicant relationship.
Only the organisation can send or resend emails.
Article 2: What should you do if you need a new TrustID email link?
Steps to follow
Contact the organisation you are applying to.
Request that they resend your TrustID email.
Open the new link as soon as you receive it.
TrustID cannot issue replacement links directly.
Article 3: What should you do if the organisation doesn’t resend your TrustID email?
If you don’t get a response
Follow up with the organisation’s support or recruitment contact.
Check your spam or junk folder for the resent email.
TrustID cannot intervene in email delivery, but can support with technical issues once the link is active.