Article 1: What happens after you submit your ID documents?
Process overview
You submit your ID documents through the system.
A submission report is generated.
The report is sent to the requesting organisation.
Delivery completes within two hours.
After delivery, no further action occurs on our side.
Article 2: Who is responsible for reviewing your ID submission?
Clarification
We process and forward your submission.
The requesting organisation reviews and makes decisions.
Only they can provide approval status or next steps.
Article 3: Who should you contact about your ID submission status?
Next steps
Contact the organisation that asked for your ID documents.
Provide them with any reference or confirmation you received.
Ask them to confirm receipt and review status.
We cannot access or influence their review process.