Article 1: How do you start a TrustID document upload?
Steps
Open the TrustID email from [email protected].
Use a mobile phone or tablet.
Tap “Click here to get started.”
This link launches the secure upload flow.
Article 2: Why must you use a mobile device to upload documents with TrustID?
Explanation
TrustID uses mobile device features such as the camera to capture ID documents.
Key points
Mobile devices support secure camera access.
Desktop browsers are not supported for uploads.
Using a phone or tablet ensures accurate document capture.
Article 3: What should you do if you don’t receive your TrustID email?
Next steps
Check spam or junk folders.
Confirm the email address used in your application.
Contact the organisation you are applying to and request a resend.
TrustID cannot resend invitation emails directly.