Article 1: How Do You Know Which Documents to Upload?
Explanation
The upload journey shows you which documents are required
You follow on-screen prompts during the process
Who Decides Which Documents You Must Upload?
Responsibility
The requesting organisation defines document requirements
TrustID only processes what the organisation requests
What Should You Do If You’re Unsure Which Document to Upload?
Next Steps
Contact the organisation that requested your documents
Ask them to confirm which documents they need from you