Article 1: What Should You Do If Your Documents Are Not Accepted?
Guidance
The service may reject documents that do not meet requirements
Contact the organisation you are applying to for next steps
Ask about alternative verification options
Article 2: Who Decides Which Documents Are Accepted?
Responsibility
The requesting organisation defines document rules
TrustID enforces those rules during the upload process
Article 3: Can the Organisation Verify Your Documents Another Way?
Alternative Options
Some organisations can verify documents outside the service
You must contact them directly to confirm available options