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Why does my credit balance show as zero or negative (customer)

Credit Balance Checking

Written by Cipher
Updated this week

What Does a Zero or Negative Credit Balance Mean?

Explanation

  • A zero or negative balance means you have no remaining credits

  • You cannot continue using the service without a top-up

How Do You Request a Credit Top-Up When Your Balance Is Zero?

Steps

  • Request a credit top-up

  • Wait for confirmation from the customer service team

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