Device Limitation
Laptops and desktops are not supported because:
They cannot reliably capture live images
They may block camera access during the session
They do not meet security requirements for real-time verification
What to Do Instead
Use a mobile phone or tablet with a working camera.
Why Do You Need a Mobile Phone or Tablet for the Check?
Explanation
The check requires live image capture
Mobile devices support real-time document and selfie photos
Laptops and PCs are not supported
What If You Don’t Have a Mobile Phone or Tablet?
Options
Use a mobile phone or tablet if available
Borrow a device to complete the check
No data is saved on the device after the session