TrustID

Can You Use a Borrowed Phone or Tablet?

Why Can’t You Use a Laptop or Desktop Computer?

Do You Need a TrustID Account to Upload Documents?

Why do I need to upload my ID documents? (applicant)

Find out the name of the requesting organisation

How Can You Find Out Which Organisation Requested Your Identity Check?

How do I add/remove a user from TrustID (customer)?

How long does a check take to process (customer)?

What Should You Do If You Need an Urgent Response?

Do Response Times Change During Busy Periods?

Cipher

FAQs

What Should You Do If You Have Problems During ID Verification?

What Images Do You Need to Capture During the Check?

Troubleshooting

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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