Best browser: Chrome on mobile (highest compatibility)
Also supported: Safari on iOS, Microsoft Edge
Common browser issues: Upload button not working, camera won't launch, page won't load, link opens to login screen. Additional issues include being stuck on 'Securing Camera Feed' and encountering the 'Check not initialized' error.
Troubleshooting steps: Copy the link from email by holding down “Click here to get started” → Copy link → Open Chrome → Paste link → Try again. Additionally, ensure camera permissions are enabled, clear your browser cache, restart your device, and update your operating system.
Enable Camera Permissions:
On Android: Go to Settings > Apps > Chrome > Permissions > Camera > Allow.
On iPhone: Go to Settings > Privacy & Security > Camera and enable Chrome access.
Device Requirements:
Use a handheld device with both front and back cameras for document photos and selfies.
Avoid using laptops or desktops as the service in not compatible with these devices. If needed, borrow a device from a family member or friend and scan the QR code in the email to access the GuestLink.
Device and Network Checks:
Update your phone to the latest operating system version.
Connect to a stable and secure Wi-Fi network.
Clear your browser or app cache and restart your device.
Why Chrome works best: best mobile optimization Additionally, pasting the link directly into Chrome avoids potential issues with in-app browsers.
iPhone users: Chrome or Safari both work well. Android users: Chrome strongly recommended. For Android users, ensure both front and back camera permissions are enabled in Chrome settings. For iPhone users, enable Chrome access in the Privacy & Security settings under Camera.