TrustID

Quick Answer: Most issues: use Chrome, enable camera permissions, and check internet. Link won't open → copy to Chrome. Camera issues → Settings.

Common Problems Overview

Quick Answer: Use Chrome on mobile for best results. 90% of browser issues fixed by switching. Safari, Edge also supported. Not compatible with Firefox.

Browser Compatibility Issues

Quick Answer: Settings → Safari/Chrome → Camera → Allow. Takes 1 minute. Restart device if still not working.

Camera Won't Work - iPhone/iOS

Quick Answer: Settings → Apps → Chrome → Permissions → Camera → Allow. Takes 1 minute. Restart device if needed.

Camera Won't Work - Android

Quick Answer: Check internet, clear cache, free storage, restart phone. Works 95% of time after restart.

Mobile Device Upload Issues

Quick Answer: Check spam folder then contact employer. Add cloud@trustid.co.uk to contacts. Employer can resend.

Didn't Receive Upload Email

Quick Answer: Email customerservice@trustid.co.uk with details and screenshot. Available Mon-Fri 8.30-5.30pm).

How to Contact Support

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