TrustID

Quick Answer: Most issues: use Chrome, enable camera permissions, and check internet. Link won't open → copy to Chrome. Camera issues → Settings.

Common Problems Overview

Quick Answer: Use Chrome on mobile for best results. 90% of browser issues fixed by switching. Safari, Edge also supported. Not compatible with Firefox.

Browser Compatibility Issues

Quick Answer: Settings → Safari/Chrome → Camera → Allow. Takes 1 minute. Restart device if still not working.

Camera Won't Work - iPhone/iOS

Quick Answer: Settings → Apps → Chrome → Permissions → Camera → Allow. Takes 1 minute. Restart device if needed.

Camera Won't Work - Android

Quick Answer: Check internet, clear cache, free storage, restart phone. Works 95% of time after restart.

Mobile Device Upload Issues

Quick Answer: Check spam folder then contact employer. Add cloud@trustid.co.uk to contacts. Employer can resend.

Didn't Receive Upload Email

Quick Answer: Email customerservice@trustid.co.uk with details and screenshot. Available Mon-Fri 8.30-5.30pm).

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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