Email: [email protected] (primary contact method)
What to include: Your email address, Applicant email (if upload issue), Check reference number (if you have it), Screenshot of error, Browser and device info, What you've already tried
When to contact: Technical errors, Account access problems, Billing issues, Questions about reports
When NOT to contact: 'When will DBS complete?' (ask employer), 'Can I start work?' (ask employer), 'What's my reference number?' (check email from employer/organisation)
Urgent issues: Mark email subject as 'URGENT' for priority handling.