Submission process
Once you click the link to make a submission, the candidate journey will guide you through uploading the documents required by your employer, landlord, or agency.
If the process indicates you do not hold an eligible document
If you are presented with a screen indicating that you do not hold an eligible document, you should contact the organisation that requested your documents. They will be able to advise on an alternative route to complete your verification.
Documents not meeting requirements
The service may reject documents that do not meet the required criteria. If this happens:
Contact the organisation you are applying to for guidance.
Ask about alternative verification options.