Common Failure Reasons
1. Poor image photo quality (blurry, dark, glare).
2. Document Present check failed (e.g., not live capture)
3. Wrong document type uploaded
4. Technical issue during upload
5. Selfie Liveness unsuccessful
Solutions by Reason
Poor Photo Quality:
• Send new invitation
• Advise: Better lighting, steady camera, remove plastic cover Ensure even lighting and avoid flash reflections to minimize glare.
• Provide photo tips: natural light, dark surface, all corners visible Keep fingers or objects out of the frame and use a high-resolution camera for better image quality.
Wrong Document:
• Confirm applicant has eligible document
• Send new invitation with clear instructions
Selfie Liveness Unsuccessful:
• Request new upload with better lighting
• If persistent, arrange in-person verification
Next Steps
1. Review detailed failure reason in report
2. Contact applicant with specific guidance
3. Send new invitation (uses another credit), OR
4. Arrange traditional in-person verification