For Applicants
Applicant-facing guidance
By Cipher and 3 others4 authors11 articles
- How to Upload Your Identity Documents (2 minutes)Quick Answer: Open link on phone → Photograph document → Take selfie → Submit. Takes 2-3 minutes. No app needed.
- Taking Good Document Photos: Complete GuideQuick Answer: Use natural light, show all corners, no flash, steady camera, no fingers covering data. Remove plastic covers. Check clarity before submitting.
- What Happens After You Submit Your Documents?Quick Answer: You see the confirmation screen → We verify → Results sent to employer → They contact you. You don't receive results directly.
- Document Rejected? Common Reasons & How to FixQuick Answer: Poor photo quality, or wrong document. Review rejection reason, fix issue, request new link from employer.
- How to Check Your Verification StatusQuick Answer: Contact employer who invited you - they see your status in their dashboard. You cannot track directly.
- How Do I Know Which ID Documents I Need to Submit?The submission journey will guide you through uploading the documents required for your verification.
- Can I Resubmit If Something Goes Wrong?Quick Answer: Yes. Contact employer for new upload link. Each link is single-use. No limit on retries but each requires new link.
- Privacy: How We Handle Your DataQuick Answer: Encrypted, secure, deleted after 7 days (as default). ISO 27001 certified, UK GDPR compliant.
- How do I generate my share code?Quick Answer: Generate your share code via government website
- I Do Not Hold the Documents I Am Being Asked to SubmitQuick Answer: If the submission process indicates that you do not hold the correct document, please contact the organisation that requested your documents. They will advise you on the next…
- How can I confirm my document submission in TrustID and what are the next steps?