TrustID

Quick Answer: You see the confirmation screen → We verify → Results sent to employer → They contact you. You don't receive results directly.

What Happens After You Submit Your Documents?

Quick Answer: Poor photo quality, or wrong document. Review rejection reason, fix issue, request new link from employer.

Document Rejected? Common Reasons & How to Fix

Quick Answer: Contact employer who invited you - they see your status in their dashboard. You cannot track directly.

How to Check Your Verification Status

Quick Answer: Use natural light, show all corners, no flash, steady camera, no fingers covering data. Remove plastic covers. Check clarity before submitting.

Taking Good Document Photos: Complete Guide

Quick Answer: Encrypted, secure, deleted after 7 days (as default). ISO 27001 certified, UK GDPR compliant.

Privacy: How We Handle Your Data

Quick Answer: Yes. Contact employer for new upload link. Each link is single-use. No limit on retries but each requires new link.

Can I Resubmit If Something Goes Wrong?

Quick Answer: Generate your share code via government website

How do I generate my share code?

Quick Answer: Open link on phone → Photograph document → Take selfie → Submit. Takes 2-3 minutes. No app needed.

How to Upload Your Identity Documents (2 minutes)

Quick Answer: If the submission process indicates that you do not hold the correct document, please contact the organisation that requested your documents. They will advise you on the next…

I Do Not Hold the Documents I Am Being Asked to Submit

The submission journey will guide you through uploading the documents required for your verification.

How Do I Know Which ID Documents I Need to Submit?

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Martin Selman

Blessing Osawe-Abu

For Applicants

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