What you'll need:
📱 A smartphone or tablet
🪪 Your passport or ID card
☀️ Good lighting
⏱️ 2-3 minutes
STEP 1: Open the link on your phone (10 seconds)
Tap the blue "click here to get started" button in your email. No app to download.
STEP 2: Choose your document (10 seconds)
• UK or Irish passport ✅
• EU/EEA national ID card ✅
💡 TIP: Check your document is in-date
STEP 3: Photograph your document (30 seconds)
DO:
✅ Use good lighting (natural light best)
✅ Keep camera steady
✅ Show all four corners
DON'T:
❌ Use flash (causes glare)
❌ Photograph through plastic covers
❌ Cut off corners [VISUAL: Good vs bad photos]
STEP 4: Take a selfie (20 seconds)
Remove glasses and hats. Look straight at camera. Why we need this: We compare your selfie to the photo on your document.
STEP 5: Confirm and submit (10 seconds)
Review your photos and tap "Submit".
What Happens Next?
✅ Confirmation screen - you're done!
⏱️ Results: 10 minutes - 2 hours
📧 Organisation will contact you
Rejected? Common reasons:
• Blurred image → Retake in better light
• Glare → Turn off flash • Expired document → Use in-date version