What you'll need:
📱 A smartphone or tablet
🪪 Your passport or ID card
☀️ Good lighting
⏱️ 2-3 minutes
STEP 1: Open the link on your phone (10 seconds)
Tap the blue "click here to get started" button in your email. No app to download. This link directs you to a secure upload portal where you can safely submit your documents.
STEP 2: Choose your document (10 seconds)
• UK or Irish passport ✅
• EU/EEA national ID card ✅
💡 TIP: Check your document is in-date
STEP 3: Photograph your document (30 seconds)
You must capture a live image of your document using your device’s camera. Pre-saved images from your gallery are not accepted to ensure security and authenticity.
DO:
✅ Use good lighting (natural light best)
✅ Keep camera steady
✅ Show all four corners
DON'T:
❌ Use pre-saved images from your gallery (only live photos are accepted).
❌ Use flash (causes glare)
❌ Photograph through plastic covers
❌ Cut off corners [VISUAL: Good vs bad photos]
STEP 4: Take a selfie (20 seconds)
Remove glasses and hats. Look straight at camera. Why we need this: We compare your selfie to the photo on your document.
STEP 5: Confirm and submit (10 seconds)
Review your photos and tap "Submit". Your submission will be securely transmitted to the verification system for processing.
What Happens Next?
✅ Confirmation screen - you're done!
📧 Organisation will contact you
Rejected? Common reasons:
• Blurred image → Retake in better light
• Glare → Turn off flash • Expired document → Use in-date version
Things to Remember
❌ We are unable to accept documents sent via email. All submissions must be made using the secure link sent to you. Using the official upload link ensures that your documents are transmitted securely and directly to the verification system, maintaining the integrity and confidentiality of your personal information.
❌ Only live photos taken within the secure TrustID upload flow are accepted. Pre-saved images cannot be used.