For Employers/Organisations
Employer/Organisation workflows and processes
By Cipher and 1 other2 authors16 articles
- How to Invite Your First Applicant (5 Minutes)Quick Answer: TrustID Dashboard → New Check → Enter name and email → Choose Branch → Send. Applicant receives email instantly and can complete upload in 2 minutes.
- Downloading Verification ReportsQuick Answer: Download PDF reports. Available on the dashboard for 7 days be default
- What to Do When a Check FailsQuick Answer: Review failure reason in report, advise applicant on corrections needed, send new link or arrange alternative verification.
- Managing Team Members and PermissionsQuick Answer: You can add team members with different access levels: Organisation, Branch, or User. These determine what checks and settings each person can access.
- Compliance Requirements for Employers or LandlordsQuick Answer: Store reports securely, follow data protection laws, meet retention requirements. DBS: 6 months. RTW: employment + 2 years. RTR: tenancy + 1 year.
- ATS Integration OptionsQuick Answer: Native integrations with major ATS platforms. Custom connections via API. Automatic invite sending and result sync.
- How to View an Applicant’s DBS CertificateDBS certificates are issued directly to the applicant, not the organisation.
- Document Verification OutcomesQuick Answer: What results can I expect from Document Verification?
- Understanding the Digital Right to Work GPG45 ProfileQuick Answer: The GPG45 profile shows the outcome of a Digital Right to Work identity check. It combines several checks to determine whether the applicant’s identity can be verified for…
- Right to Work GPG45 Profile – Failed StatusQuick Answer: If a Digital Right to Work check fails, the GPG45 profile will show a “Failed” status. Review the Summary of Checks section in the report to identify the…
- Your First Identity Check: Complete Walkthrough (10 Minutes)
- How to Reset my Accounts PasswordQuick Answer: You can reset your password using the TrustID web portal.
- Digital Identity DBS GPG45 Profile – Failed StatusQuick Answer: If a Digital DBS check fails, the GPG45 profile will show a “Failed” status. Review the Summary of Checks section in the report to identify the failure reason…
- Know Your Customer (KYC)
- When can a DBS application at Stage 4 be escalated?Escalating a DBS application that has been at stage 4 for more than 60 days
- How can I troubleshoot and resolve errors with Right to Work share codes in TrustID?