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For Employers/Organisations

Employer/Organisation workflows and processes

2 authors16 articles
How to Invite Your First Applicant (5 Minutes)Quick Answer: TrustID Dashboard → New Check → Enter name and email → Choose Branch → Send. Applicant receives email instantly and can complete upload in 2 minutes.
Downloading Verification ReportsQuick Answer: Download PDF reports. Available on the dashboard for 7 days be default
What to Do When a Check FailsQuick Answer: Review failure reason in report, advise applicant on corrections needed, send new link or arrange alternative verification.
Managing Team Members and PermissionsQuick Answer: You can add team members with different access levels: Organisation, Branch, or User. These determine what checks and settings each person can access.
Compliance Requirements for Employers or LandlordsQuick Answer: Store reports securely, follow data protection laws, meet retention requirements. DBS: 6 months. RTW: employment + 2 years. RTR: tenancy + 1 year.
ATS Integration OptionsQuick Answer: Native integrations with major ATS platforms. Custom connections via API. Automatic invite sending and result sync.
How to View an Applicant’s DBS CertificateDBS certificates are issued directly to the applicant, not the organisation.
Document Verification OutcomesQuick Answer: What results can I expect from Document Verification?
Understanding the Digital Right to Work GPG45 ProfileQuick Answer: The GPG45 profile shows the outcome of a Digital Right to Work identity check. It combines several checks to determine whether the applicant’s identity can be verified for…
Right to Work GPG45 Profile – Failed StatusQuick Answer: If a Digital Right to Work check fails, the GPG45 profile will show a “Failed” status. Review the Summary of Checks section in the report to identify the…
Your First Identity Check: Complete Walkthrough (10 Minutes)
How to Reset my Accounts PasswordQuick Answer: You can reset your password using the TrustID web portal.
Digital Identity DBS GPG45 Profile – Failed StatusQuick Answer: If a Digital DBS check fails, the GPG45 profile will show a “Failed” status. Review the Summary of Checks section in the report to identify the failure reason…
Know Your Customer (KYC)
When can a DBS application at Stage 4 be escalated?Escalating a DBS application that has been at stage 4 for more than 60 days
How can I troubleshoot and resolve errors with Right to Work share codes in TrustID?