TrustID

Quick Answer: TrustID Dashboard → New Check → Enter name and email → Choose Branch → Send. 
Applicant receives email instantly and can complete upload in 2 minutes.

How to Invite Your First Applicant (5 Minutes)

Quick Answer: Download PDF reports. Available on the dashboard for 7 days be default

Downloading Verification Reports

Quick Answer: Review failure reason in report, advise applicant on corrections needed, send new link or arrange alternative verification.

What to Do When a Check Fails

Exporting Reports and Data

Quick Answer: You can add team members with different access levels: Organisation, Branch, or User. These determine what checks and settings each person can access.

Managing Team Members and Permissions

Quick Answer: Store reports securely, follow data protection laws, meet retention requirements. DBS: 6 months. RTW: employment + 2 years. RTR: tenancy + 1 year.

Compliance Requirements for Employers or Landlords

Quick Answer: Native integrations with major ATS platforms. Custom connections via API. Automatic invite sending and result sync.

ATS Integration Options

DBS certificates are issued directly to the applicant, not the organisation.

How to View an Applicant’s DBS Certificate

Quick Answer: What results can I expect from Document Verification?

Document Verification Outcomes

Quick Answer: The GPG45 profile shows the outcome of a Digital Right to Work identity check. It combines several checks to determine whether the applicant’s identity can be verified for…

Understanding the Digital Right to Work GPG45 Profile

Quick Answer: If a Digital Right to Work check fails, the GPG45 profile will show a “Failed” status. Review the Summary of Checks section in the report to identify the…

Right to Work GPG45 Profile – Failed Status

Your First Identity Check: Complete Walkthrough (10 Minutes)

Quick Answer: You can reset your password using the TrustID web portal.

How to Reset my Accounts Password

Quick Answer: If a Digital DBS check fails, the GPG45 profile will show a “Failed” status. Review the Summary of Checks section in the report to identify the failure reason…

Digital Identity DBS GPG45 Profile – Failed Status

Know Your Customer (KYC)

Escalating a DBS application that has been at stage 4 for more than 60 days

When can a DBS application at Stage 4 be escalated?

How can I troubleshoot and resolve errors with Right to Work share codes in TrustID?

Cipher

Blessing Osawe-Abu

Employer/Organisation workflows and processes

For Employers/Organisations

Create a custom design with text, images, and links

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