Skip to main content

What Is TrustID and How Does It Work?

E
Written by Emilie Ramskill
Updated this week

Quick Answer: We verify your identity digitally for DBS checks, Right to Work, and Right to Rent. Faster and more convenient than in-person verification.

What TrustID Does

We provide digital identity verification for:

  • Right to Work checks (confirming UK work eligibility)

  • DBS checks (criminal record checks for employment)

  • Right to Rent checks (confirming tenancy eligibility)

What We DO

✅ Verify your identity digitally using biometric technology

✅ Check your documents are genuine using chip reading and security features

✅ Match your photo to your selfie using facial recognition

✅ Send results to your employer or landlord instantly when complete

✅ Provide secure, encrypted verification with bank-level security

What We DON'T Do

❌ Make hiring or tenancy decisions - your employer or landlord does that

❌ Store your documents long-term - images are deleted after 7 days for your security

How It Works: 3 Simple Steps

Step 1: Employer Sends Link (Instant)

  • You receive an email invitation

  • Contains your unique, secure upload link

  • Link is valid for 7 days

Step 2: You Upload Documents (2 Minutes)

  • Open the link on your smartphone

  • Photograph your passport using your phone camera

  • Take a quick selfie for face matching

  • Submit - that's it!

Step 3: We Verify Your Identity

  • Our system checks your document is genuine

  • We match your face to your passport photo

  • We verify all the details are correct

  • Results are sent to your employer/landlord instantly

Who Uses TrustID?

Employers use us for:

  • Pre-employment DBS checks for new hires

  • Onboarding remote or hybrid workers

  • Right to Work verification for all UK employees

  • Bulk hiring and seasonal recruitment

Landlords use us for:

  • Tenant Right to Rent checks (legally required in England)

  • Remote property viewings and lettings

  • Tenant screening and verification

  • Managing multiple properties efficiently

Benefits of Digital Verification

Convenient: Complete from anywhere using just your smartphone

Secure: ISO 27001 certified

Remote: No need to travel, meet in person, or post documents

Reliable: 99.8% accuracy rate with biometric technology

What Happens Next?

If you're an applicant: Your employer or landlord will send you an email invitation. When you receive it, follow the link and complete the simple upload process. Results are typically ready within 2 hours during our support hours (8am-midnight, 7 days a week).

If you're an employer: You can create your first identity check right now from your dashboard. It takes just 10 minutes to send your first invitation.

Did this answer your question?