Downloading Reports
1. Go to TrustID dashboard
2. Depending on your user accounts access, you may have visibility of "My Checks" and "All Checks". If the check was started by your own user account, please open "My Checks".
2. Find completed check in list
3. Click check to view details
4. Click 'Download Report' button
5. Save PDF to secure location
⚠️ Reports available for 7 days only! Download immediately upon completion.
If you have not downloaded the report within the retention period, it will have automictically been removed from both the web portal and the TrustID archive. Should this happen, a new check will need to be carried out.
Retention can be extended to up to 31 days, but this must be requested in advance.
Record Keeping Requirements
DBS checks: Keep for minimum 2 years
Right to Work: Keep for employment duration + 2 years
Right to Rent: Keep for tenancy duration + 1 year
As guidance may change, please always refer to official government guidance for the most up-to-date advice.