When a supported identity document is submitted for verification, TrustID will return one of four possible outcomes. Each outcome reflects the assessment of the document’s authenticity, quality, and compatibility with available validation methods.
Possible Verification Results
1. Accepted
The document passed all available checks.
Meaning:
No suspicious characteristics detected
Document appears genuine and valid
2. Failed
The document did not pass verification checks.
Meaning:
Suspicious or fraudulent characteristics detected
Examples include fake documents, data inconsistencies, or chip mismatch issues
3. Rejected
The document could not be assessed due to quality issues.
Meaning:
Poor or unreadable image quality
Glare, blur, cropping, or obstructed details prevented verification
4. No Validation
The system was unable to perform verification.
Meaning:
Validation not available for the specific document
Unsupported document type or format