How are invoices and purchase orders (POs) managed for TrustID credit purchases?
When purchasing TrustID credits, it is important to understand how invoices and purchase orders (POs) are handled to ensure smooth processing and compliance with organisational requirements.
Overview of Invoice and PO Handling
An invoice is issued whenever credits are added to your TrustID account.
If your organisation requires a Purchase Order (PO) number to appear on the invoice, it is essential to provide the PO details either at the time of placing the order or as soon as possible.- Credits are available for use as soon as they are added to your account.
Payment for the invoice is typically due within 30 days.
Steps to Include a PO on Your Invoice
Determine if a PO is Required: Check with your organization to confirm whether a PO number is mandatory for invoice processing.
Provide the PO Number Promptly: Submit the PO number when placing the order or shortly thereafter to ensure it is included on the invoice.3. Be Aware of Consequences: Failure to provide a required PO number within the 30-day payment term may result in account restrictions or locking.
FAQs
Is a PO number mandatory for all TrustID credit purchases?
No, a PO number is optional. However, if your organisation requires it to appear on the invoice, you must provide it to avoid payment issues.
Can I add a PO number after placing the order?
Yes, you can provide the PO number shortly after placing the order to ensure it is included on the invoice. By following these guidelines, you can ensure that your invoices are processed smoothly and comply with your organisation’s requirements. What happens if I don’t provide a required PO number? If your organisation requires a PO and it is not provided within the 30-day payment term, your account may be locked until the issue is resolved.
When are credits available for use after purchase?
Credits are added to your account immediately after purchase and are available for use right away.