TrustID

Quick Answer: Reach out on live chat or email customerservice@trustid.co.uk (Mon-Fri 8.30-5.30pm)

How Do I Purchase Credits? 

Quick Answer: Top right of TrustID dashboard shows balance.

How Do I Check My Credit Balance?

Quick Answer: Credit/debit cards (instant) or BACs payment

What Payment Methods Accepted?

Quick Answer: Invoices are processed by our customer service team and issued by them or accounts.

How Do I View Our Invoice?

Quick Answer: No refunds but credits are valid 24 months.

Can I Get Refund on Unused Credits?

Quick Answer: 24 months from purchase date. Warnings at 60 days before expiry. After expiry: removed, no refunds.

When Do My Credits Expire?

Quick Answer: Login page → 'Forgot password' → Enter email → Check inbox → Enter temporary password→ Set new password.

How Do I Reset Password?

How are invoices and purchase orders (POs) managed for TrustID credit purchases?

What documentation is required to update an organisation’s name in TrustID?

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