How to Troubleshoot and Resolve Errors with Right to Work Share Codes in TrustID
When verifying a candidate's Right to Work using TrustID, you may encounter errors related to the share code. This guide provides steps to identify and resolve these issues effectively.
Introduction to Right to Work Share Codes
A Right to Work share code is a unique identifier provided by the UK government to verify an individual's eligibility to work. It is essential that the share code is entered correctly in TrustID to avoid errors.
Common Errors and Their Causes
Errors typically occur due to issues with the share code format. Here are the key points to check:
A valid Right to Work share code must start with the letter "W".
The share code must be exactly 9 characters long.
If the share code does not meet these criteria, it will result in a verification error.
Troubleshooting Steps
Follow these steps to resolve share code errors:
Verify the Share Code Format: Ensure the share code starts with "W" and is 9 characters long. If it does not meet these requirements, ask the candidate to provide the correct share code.
Request a New Share Code: If the share code is still invalid or an error persists, ask the candidate to generate a new Right to Work share code. This can be done via the official UK government service for proving the right to work to an employer. Ensure the new share code starts with "W" before reattempting the verification.
How to Generate a New Share Code
Candidates can generate a new Right to Work share code by visiting the UK government’s official website for Right to Work checks. They will need to log in using their personal details and follow the instructions to create a new share code.
Additional Resources
For more information on Right to Work checks and share codes, refer to the official UK government guidance or contact TrustID support for further assistance. By following these steps, you can resolve most errors related to Right to Work share codes in TrustID efficiently.