Getting Started
First-time user onboarding
By Cipher and 1 other2 authors10 articles
- Digital vs In Person Identity Verification for Right to WorkQuick Answer: Digital is faster, remote, uses one passport. Traditional is in-person. Both legally accepted.
- Data Security & Privacy: How We Protect Your InformationQuick Answer: ISO 27001 certified, 256-bit encryption, images automatically deleted after 7 days, UK GDPR compliant.
- System Requirements Quick Answer: Need smartphone (iOS 13+ or Android 8.0+) with camera. Recommended browser is Chrome.
- Who Can Use Digital Identity Checks Right to Work?Quick Answer: Anyone with in date UK/Irish biometric passport and smartphone
- Who Can Use Digital Identity Checks Right to Rent?Quick Answer: Anyone with in date UK/Irish biometric passport and smartphone.
- Who Can Use Digital Identity Checks Digital DBS Standard/Enhanced?Quick Answer: Anyone with in date biometric passport or EU/EEUA identity card and smartphone.
- Who Can Use Digital Identity Checks Digital DBS Basic?Quick Answer: Anyone with in date biometric passport or biometric EU/EEUA identity card OR non biometric document plus supplementary document such as UK driving licence and smartphone. B2B service for…
- Getting Help: Support OptionsQuick Answer: Email [email protected] for help. Technical support: Mon-Fri 8.30-5.30pm.
- What Is TrustID and How Does It Work?Quick Answer: We verify your identity digitally for DBS checks, Right to Work, Right to Rent, and other identification requirements. Faster and more convenient than in-person verification.
- Right to Work Checklist - in person checkQuick Answer: You can prove your right to work by providing one valid document from List A, or one (or more) valid documents from List B. List A: permanent right…