Step 1: Go to TrustID login page - Login | TrustID Cloud or Login | TrustID Cloud If you're having trouble accessing your TrustID account, whether due to login issues or a forgotten password, this is the first step to regain access.
Step 2: Click 'Forgot password' link below login button
Step 3: Enter your account email address
Step 4: Click 'Send reset link'
Step 5: Check your email inbox (and spam folder)
Step 6: Click the password reset link
Step 7: Enter the temporary password provided in the email as the "Current Password" during the reset process.
Step 8: Enter your new password twice to confirm.
Step 8: Click 'Save'
First-Time Login for New Users: New users should use the temporary password sent to their email to log in for the first time. After logging in, update the temporary password to a unique, secure one.
User Account Management: Administrators can confirm a user’s username in the "Manage Users" section. Users can then use the "Forgotten Password" option on the login page to reset their password.
Step 9: Log in with your new password
Email not received? Check your spam or junk folder, wait 5 minutes, and try again. Ensure you are using the correct email address associated with your TrustID account and accessing the correct portal: Login | TrustID Cloud or Login | TrustID Cloud. If this doesn’t work, contact TrustID support at [email protected] for further assistance.
Additionally, clear your browser’s cache and cookies before retrying the login or reset process. Ensure you are using the correct portal URL associated with your account, as attempting to log in to the wrong portal may result in an "Invalid username or password or insufficient privileges" error.