When to Resubmit
Common reasons:
• Photo was too blurry
• Glare obscured text
• Wrong document uploaded by mistake
• Upload failed due to technical issue
• Link expired before you could complete
• You made an error during upload
How to Get New Link
Contact the organization responsible for your application or identity verification process. This is normally the employer/landlord who initialised the check being sent to you.
2. Explain what went wrong
3. Ask them to send a new upload link
4. They can resend from their dashboard
5. You'll receive new email within minutes
6. New link valid for 14 days as default
Important Notes
• Each link is single-use only (cannot reuse)
• No limit on number of retries
• Fix the issue before attempting again
• Previous failed attempts don't affect new attempts
Before You Retry
Make sure you:
1. Understand why the previous attempt failed; do you have an eligible document?
2. Have fixed the specific issue
3. Have better lighting/setup ready
4. Have reviewed photo-taking tips
5. Will review photos carefully before submitting
6. Have stable internet connection
What About Expired Links?
If link expired (14 days as default):
• Original link cannot be reactivated
• Employer must send completely new invitation Note: TrustID does not issue or resend applicant upload links. All requests for new links must go through the organization managing your application.
Prevention: Complete upload within 14 days of receiving link. Don't wait until last day!