When to Resubmit
Common reasons:
• Photo was too blurry
• Glare obscured text
• Wrong document uploaded by mistake
• Upload failed due to technical issue
• Link expired before you could complete
• You made an error during upload
How to Get New Link
Contact the organization responsible for your application or identity verification process. This is normally the employer/landlord who initialised the check being sent to you.
2. Explain what went wrong
3. Ask them to send a new upload link
4. They can resend from their dashboard
5. You'll receive new email within minutes
6. New link valid for 14 days as default
Important Notes
• Each link is single-use only (cannot reuse)
• No limit on number of retries
• Fix the issue before attempting again
• Previous failed attempts don't affect new attempts
Before You Retry
Make sure you:
1. Understand why the previous attempt failed; do you have an eligible document?
2. Have fixed the specific issue
3. Have better lighting/setup ready
4. Have reviewed photo-taking tips
5. Will review photos carefully before submitting
6. Have stable internet connection
What About Expired Links?
If link expired (14 days as default):
• Original link cannot be reactivated
• Employer must send completely new invitation. Note: TrustID does not issue or resend applicant upload links. All requests for new links must go through the organization managing your application. TrustID's role is limited to validating identity documents once uploaded.
Prevention: Complete upload within 14 days of receiving link. Don't wait until last day!