How can I confirm my document submission in TrustID and what are the next steps?
When using TrustID to submit your documents, it’s important to confirm that your submission was successful and understand the subsequent steps. Below is a guide to help you navigate the process.
Confirming Successful Document Submission
At the final step of the submission process, you should see a confirmation message stating: “Finished. You have successfully submitted the documents.” This message indicates that your documents have been successfully uploaded to the TrustID system. If you do not see this message, ensure that you have completed all required steps and try again.
What Happens After Submission?
Once your documents are submitted:
Verification by an Analyst: Your documents are reviewed by a TrustID analyst to ensure they meet the necessary requirements.
Report Sent to the Requesting Organization: A verification report is sent to the organization that requested your documents.
Follow-Up with the Organization: The requesting organization will review the report and determine the next steps. It is recommended to contact them directly to discuss your outcome or any further actions required.
Troubleshooting Common Issues
If you encounter issues during or after submission, here are some steps to resolve them:
Resubmission Requests: If you are asked to resubmit your documents, this decision is made by the organization that requested them. Contact them directly to understand why resubmission is needed and address any issues with your previous submission. Links are one time use, if you need to submit again, the hiring organisation will need to supply you with a new link.
Receiving Additional Upload Links: If you continue to receive upload links after submitting your documents, confirm with the requesting organization whether further action is required. This may happen due to a technical issue or additional requirements.
Technical Issues: If you are unable to complete your submission despite following all instructions (e.g., using a mobile device or Chrome browser), contact the requesting organization to explore alternative submission methods.
Contacting the Requesting Organization
TrustID facilitates the document verification process but does not manage the outcomes or decisions made by the requesting organization. If you have questions about your submission status, resubmission requests, or next steps, reach out to the organization directly. Use the contact details they provided or respond via the communication channel they used to request your documents. By following these steps, you can ensure a smooth document submission process and address any issues effectively.